Terms of Service

TAVIYO is operated by Raju Rajbongshi, a sole proprietor based in New Delhi, India. Registered place of business: Plot No. 1057, DDA Flats, Madangir, New Delhi – 110062, India. Email: support@taviyo.in. Phone: +91 60024 77368.

By creating an account, you confirm that you are at least 18 years old and legally able to enter a contract under the Indian Contract Act, 1872. People under 18 may not create or use a TAVIYO account.

By creating an account or using TAVIYO, you agree to these Terms, acknowledge the Privacy Policy, and agree to the Refund and Cancellation Policy, the Pricing page, and the Safety and Community Rules. You must provide accurate account information and are responsible for keeping your login credentials secure.

TAVIYO provides an online booking platform for recreational sports, fitness sessions, outdoor activities, shared hobby partner coordination, and personal shopping assistance across India (such as badminton, fitness training, trekking, and study sessions). No physical goods are sold and no physical shipping is required.

TAVIYO provides discovery, booking, payment, messaging, verification, review, reporting, blocking, and safety tools. TAVIYO is not the organiser, employer, agent, insurer, or guarantor of a member or activity unless the app expressly says otherwise.

Members choose whether an activity is suitable and remain responsible for the activities they offer, request, and attend. Identity verification reduces risk but does not guarantee a person's conduct, skill, background, or safety.

Listings must be accurate, lawful, and clear about price, location, timing, requirements, and material risks. A host may accept or decline a request. An accepted booking is held for the payment period shown in the app; the current implementation uses 60 minutes.

Payments are collected in Indian rupees through PayU. TAVIYO does not see or store card, UPI, or bank credentials. The activity price, any TAVIYO platform fee, and the total payable are shown before payment. Keep booking-related payment and communication on TAVIYO so its payment and safety controls can operate.

Creating an account, browsing, and listing are free. TAVIYO charges a 0% platform fee on the activity price.

Hosts are responsible for reporting and paying tax on the income they earn.

Members must respect consent, boundaries, venue rules, fair sportsmanship, and applicable law. Harassment, threats, hate speech, violence, exploitation, fraud, impersonation, dangerous or illegal activities, off-platform payment pressure, and misuse of personal data are prohibited.

TAVIYO is strictly a platform for recreational activities, sports, fitness, and shared hobby coordination. Commercial solicitation, inappropriate conduct, dating or escort solicitations, and any activities violating public order or law are strictly prohibited and result in immediate account termination.

You retain responsibility for content you submit and give TAVIYO permission to host, display, and process it only as needed to operate, secure, and improve the service and handle reports or legal obligations.

Cancellations and refunds follow the published Refund and Cancellation Policy. Reviews must reflect genuine booked experiences. Reports may be investigated and relevant records preserved.

TAVIYO may warn, restrict, suspend, or remove an account to protect members, investigate reports, prevent fraud, enforce these rules, or comply with law. Members may request account deletion, subject to active bookings and retention of records needed for payments, fraud prevention, safety, disputes, or legal obligations.

The service is provided on an as-available basis. TAVIYO does not promise uninterrupted availability or guarantee that a member, listing, venue, or activity is safe or suitable. Nothing in these Terms excludes liability that cannot lawfully be excluded.

These Terms are governed by Indian law. Courts in New Delhi have jurisdiction, subject to any mandatory consumer forum or other remedy available under applicable law. Material changes will be published as a new version and renewed acceptance may be required.

Questions about these Terms: support@taviyo.in or +91 60024 77368, Monday to Saturday, 10:00–19:00 IST. Unresolved complaints can be escalated to the grievance officer listed on the Grievance Officer page.